How will my order be shipped?
Orders are shipped U. S. Postal Service. Most orders are shipped Priority Mail - Flat Rate Box. The flat rate box does not have a weight limit and should arrive in 1 to 3 days for most orders.
What are the shipping charges?
We ship priority mail - flat rate boxes with the United States Post Office. The cost is $14.00 shipping and handling, this reflects the current changes in packaging and postage.
How long will it take to receive my order?
Our standard procedure is to ship the same day as the order is received, if the order is recieved before 2:00pm Pacific Time Monday through Friday, excluding holidays, from our business in Fresno, California. Otherwise the order will be shipped the next business day.
Do I have to pay sales tax?
Yes, if you are purchasing within the State of California.
What is your return policy?
We attempt to ship every order without errors, but if we have made an error we want to correct it. Please contact Balloon Sculpting and Twisting.com immediately for assistance if you have problems with an order. Returns must be in original packaging for a refund or credit to be issued. Returned products must be in resellable condition. We regret that we are unable to accept returns of latex balloons, pre-inflated foil balloons, electrical items, special orders or seasonal items. All claims must be reported within 15 days. Please contact support@BalloonSculptingandTwisting.com or call (559) 960-4198 for a claim number. Note this number on your return. If product is not received in 3 weeks, the claim will be cancelled. Return merchandise to: www.BalloonSculptingandTwisting.com, Attn: Claims Dept. Claim #________,3398 W. Browning Ave., Fresno, CA 93711.
Do you have a Defective Merchandise Policy?
Individual latex balloons are not guaranteed by the manufacturer. If you have an entire bag of defective latex, contact Customer support for authorization and instructions to return entire bag.
A warranty card is included with the purchase of equipment.
No credit will be given for seasonal, discontinued or close out merchandise.
Books, videos and DVDs can be returned within 30 days.
What are the balloons made of?
Latex balloons are made from the sap of the rubber tree, Heveabrasiliensis. Rubber trees are native to Malaysia.
Will the balloon pop when I twist it?
No. Latex balloons are very flexible and twisty balloons are made to be manipulated. Latex balloons will burst if over-inflated.
Why do the balloons have numbers, 160 260 350 and so on?
The numbers indicate the size of the balloons. The first number is the diameter and the next two numbers are the length. Example: 260Q balloon -- will inflate to be 2 inches in diameter and approximately 60 inches long.
What other balloons are used in balloon sculpting and twisting?
Almost any balloon can be used in a design but the most popular are the 260's. We also use 160s, 321 bee bodies, 350s, 646s, hearts, donuts, blossoms and various round sizes. You are only limited by your imagination.
Can 260s be inflated by mouth?
We have seen a few clowns do it. But it is not recommended by the balloon manufacturers as it can put stress on the blood vessels in the head. We suggest you use a hand air inflator, pocket pump, or electric pump.
Can balloons be effected by the weather?
Yes. Latex balloons are effected by sunlight, temperature, humidity and age. All of these will effect the performance of the balloons and to some degree decrease the life of your creation.
